Department 56 Snowbunnies Oops! I Dropped and similar items

St Nix Return Policy
Return Policy
Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy (ALL Trading Card Sealed Packs, Hobby Boxes, Boosters Or Any Other Sealed Packs Of Trading Cards Are Not Returnable)

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Returned Items Or Purchases Totaling $100 Or More For Vintage Items
St Nix allows no more than $100 worth of shipped vintage merchandise to be returned yearly. Meaning that if a purchase is made with items totaling or the whole order totaling $100 or over and that purchase is returned or an item totaling $100 or more is returned, no other purchase after that within a calendar year may be returned on vintage merchandise. This only applies to purchases made for shipping, not purchases in store. For in store we do not allow returns on vintage items period, new items our policy laid out here applies

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Unopened Items
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.(This excludes any trading card packs, hobby boxes, booster packs, ect)

Opened Items
Opened items are not eligible for returns. this includes:

Items that have been opened or removed from the packaging
Items that have visible indications that the packaged has been opened
Opened cases that are no longer factory sealed

Clothing and Apparel
Used or worn clothing, apparel, Halloween costumes, and accessories may not be returned.

Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

Minor cosmetic paint issues
Package condition, unless you have purchased Collector’s Grade

How to return an Item
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

reach out to us on eBay first and our team will help you every step of the way

Return Shipping – Domestic Customers
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a St. Nix Collectibles return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Return Shipping – International Customers
If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately