Vichy LiftActiv Supreme Eyes 15ml and similar items

? Returns & Refunds Policy

We accept returns within 30 days from the delivery date.

To be eligible for a return:

The item must be unused, unopened, and in its original condition

All original packaging must be included

? Non-returnable items

Due to hygiene and safety reasons, we do not accept returns for:

Intimate or sanitary products

Certain health and personal care items

? Return process

Please contact us before returning any item to receive return instructions.

Returns sent without prior authorization may not be accepted.

Customers are responsible for choosing a trackable shipping method. We are not responsible for lost returns without proof of delivery.

? Return shipping

Return shipping costs are non-refundable

If a refund is approved, the original shipping cost will be deducted from the refund

Shipping fees are non-refundable

? Refunds

Once the return is received and inspected, you will be notified by email

Approved refunds are issued to the original payment method

Please allow up to 14 days for the refund to be processed, depending on your payment provider

?? Chargebacks & disputes

Before opening a chargeback or payment dispute, customers are required to contact us directly so we can resolve the issue according to our return procedure.
Refunds will not be issued for returned items until the product is received and inspected.

? Contact

For return requests or questions, please contact us via Bonanza messaging.