Pure Perfume For Her 05 – Long Lasting 50ml and 50 similar items

This estimate is based on:

• The seller's handling time
• UPS Ground (1 to 5 business days) transit time to US

Actual delivery times may vary. Have shipping questions? Contact the seller

Return and Refund Policy
If for any reason you are not completely satisfied with your purchase, you may return any
item (exclusions apply) in its original condition within 30 days of receipt. We are happy to offer you a
refund or an exchange if the product you are returning is in a fully resalable condition i.e. unopened
and unused, and the return is made within up to 30 days from the date of receiving a parcel (date
which is provided by the courier company). If the product is returned in a condition which is not
fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on
the item. There are no returns of any discontinued or promotional items (if the terms and conditions
of the promotion state the items are non-refundable or non-exchangeable).
1. We cannot accept returned products 30 days of receipt.
2. All exchanged items will be charged a re-shipping fee unless they were faulty or shipped
incorrectly by FM World USA. Alternatively, exchanged products can be added to your next
order which has to be placed within 30 days from the date when the items were returned to
us.
3. In case of stolen products, after the shipper tracking is “Delivered or In Mailbox”, we cannot
return or refund that order. You should contact the carrier responsible for the delivery, to
investigate and confirm if the order was in fact delivered. FM World USA will provide you
support, with the tracking of all orders until they are delivered. If the order is stolen from your
porch, garden, door, entrance, or any other place, after the order is delivered, cannot be FM
World USA responsibility.
4. If unwanted products are returned for a refund, you need to cover the shipping cost of
sending the product back to us. Once we receive the items, we will cancel the original invoice
and create a new one – without the returned products. This means that the points for the
returned items are taken off your FM account. Based on number of points gathered on the
new invoice we will add an adequate shipping fee as if that was the original order and we will
charge you the difference of the shipping cost if there is any.
5. If any products returned to us are on the non-returnable/non-exchangeable
list(see bellow) or if the manufacturer fault is excluded, the items will be
returned to you with your next order unless a shipping charge is paid to dispatch
the products to you separately. Rejected items are kept for 3 months from the
date the return has been received by us and if no order is placed and shipping
charge is not paid, the items will be disposed of.
6. If on your invoice there is an item that you wanted, but you received something else instead,
please contact our Customer Service Department within 24h from receiving your order to
report that, and it will be dealt with within another 24h. The content of each parcel is
photographed before being packed into the box, therefore we will always check such
photograph before we contact you with the solution. Please note that if you received an
incorrect item, we may ask you to send it back to us before we would be able to exchange it
for the correct product.
7. When placing the order over the phone the Agent would always read it back to you in order to
get your confirmation that the items you wanted to order are correct. It is also an additional
chance for you to double-check if we got your order right and if necessary, apply changes to
your order. If after your order is delivered you noticed that the items are not correct, you
would be able to send them back for an exchange or refund, but we would not be able to
accept such return on our expenses. You will be responsible to cover the costs of sending
unwanted items back to us.
8. When you receive items which are damaged, smashed or have leaked out, please contact
our Customer Service Department within 24h from receiving the product.
You can send an e-mail to [email protected] with your full name, ID
number, pictures of the damaged contents, and a short explanation of what
happened. Depending on the product and its fault we might ask you to send this product
back to us by post. As soon as we receive the item we will contact you to issue a refund or
replacement, and of course, in such case, we will refund you the cost of postage too.
9. If you believe that a fragrance you received smells completely different to the perfume
sample, you can return the perfume to us along with the sample or bottle of perfume that you
compared the fragrance to. We will raise an investigation that may take up to 10 working
days). Please note that the strength of the perfume depends on the pH of the skin and
external factors (e.g. weather, diet, medicines, level of stress). We can only investigate if the
perfume smells the same as the sample. If there is a fault we will offer you a replacement or
refund. Please be advised that if it was not a manufacturer’s fault we would not be able to
reimburse the cost of post and packaging to you and the product will be returned to you with
your next order.
10. If for any reason you need to send some products back to us by post, remember to inform us
about that first – contact our Customer Service Department.
11. FM World USA sells makeup products via catalogues only, there are no product samples.
Please remember that the colors may be slightly different than in the catalogue. We
encourage you to buy the whole range of our Make Up products and use them as your
samples when selling directly to your customers.
LIST OF NON-RETURNABLE / NON-EXCHANGEABLE ITEMS: Antiperspirant Roll-Ons, Automatic Eye
Pencils, Bottled Eyeliner, Brow & Lash Creator, Color Intense Classic Lipsticks, Diamond Eye Pencil,
Eyebrow Creator, Eyebrow Creator Shadow Refills, Eye Zone Creator, Eye Zone Creator Refills, Glow
Powder Pearls, Liquid Eyeliner Carbon Black, Long-lasting Automatic Eye Pencils, Long-Lasting Kajal Eye
Pencils, Mascaras, Waterproof Lash Topcoat, Three Layers Face Masks – Pack of 3. Also, other products
which usage is not possible to recognize are non-refundable or non-exchangeable, for example, parfum
samples.
Please send your return request to [email protected] , with your name and Business
partner ID, reporting the motive you want a return. Also attached photos of the damage (if
applicable), and the invoice referring the order.