Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Homemade natural pine cone jam from Ukraine
Shipping policy
Shipping
We offer shipping to the following countries:
United States, Canada, United Kingdom, France, Germany, Hungary, Italy, Netherlands, Norway, Spain, Sweden, Switzerland
At this time, we do not ship to:
Russia, North Korea, Belorussia, Heretreya, Afghanistan, Pakistan, Iran, Honduras, Sudan, Samali.
Delivery
Buyer pays shipping
Standard 7-21 days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
I’m not responsible for delays due to customs.
Return policy
Refunds available: See booth/item description for detailsReturns and exchanges
We accept all returns within 14 days from date of delivery. If this is the reason for the return is not the fault of the seller, the buyer pays for shipping.
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 14 days from date of delivery. In the event you are missing an item from your order, please contact [email protected] or via the contact Chat with us on the home page.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Miscellaneous details
The store is active, I will send the goods within 1 day.
Share photos and recipes with our jam, tag us and use the hashtag #MomCooksJam you will receive a guaranteed discount on your next purchase, for the mark. (write to us)
Follow us in social media:
instagram: @MomCooksJam
facebook: facebook.com/momcooksjam
pinterest: pinterest.com/momcooksjam
Twitter: @MomCooksJam
Please be aware that some countries impose customs fees and taxes for packages that enter your country. These fees are kept by your government and are outside of your purchase with me.
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
