Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Diamond Star Jewelry is an Online Jewelry & Gift Store, family operated and we offer Affordable Fashion & Fine Jewelry & Gifts for the Whole Family. We are located in Iowa City in Iowa.
Contact us: (319)855-5930 or
Email: diamondstjewelry@aol.com or support@diamondstarjewelry.com
We usually respond to emails within 24 hours.
You can also use the “Contact Us” here at Bonanza as well or use the chat function.

Our official business name is (Midwest Family Jewelry) and our official website is:
www.midwestfamilyjewelry.com We use Diamond Star Jewelry here on Bonanza, so if you buy from Diamond Star Jewelry and it takes you to a Paypal page that says Midwest Family Jewelry..just so you know, we are one in the same. (When paying you will be taken to Midwest Family Jewelry at Paypal or Amazon pay).

Feel free to visit our official website at www.midwestfamilyjewelry.com for our full catalog.

I have been selling online now for several years. I have been a power seller on ebay and have had a few websites as well. I love selling jewelry and not to long ago found Bonanza. Diamond Star Jewelry is an Online Jewelry & Gift Store, family operated and we offer Affordable Fashion Jewelry, Fine Jewelry, and Gifts for the Whole Family.

Why Shop with us:
1. Gift Box – Every piece of jewelry you order from us comes in a nice gift box for easy gift giving.

2. 30 Day Money Back Guarantee – If for any reason you are not completely satisfied with your purchase,
sent it back to us within 30 days for a full refund. (Original & Return Shipping Fees are non-
refundable. Please read our Return Policy)

3. Secure Shopping – Safe & Quick online payments with Paypal, Amazon Pay, Credit Cards)

4. Free Shipping – On all orders over $100.00. $7.00 Flat Rate Shipping on all other orders and
discounted shipping on orders with more than 1 quantity. (Some exclusions apply on large items)

5. Great Customer Service – we are always here to help with any questions or concerns you may have.

Feel free to contact us if you have any questions or are looking for a specific item and I will usually get back to you within 24 hours.
Contact email: diamondstjewelry@aol.com or support@diamondstarjewelry.com

We are also online a good part of the day updating and adding new items here and on our official website, so you can also contact us directly right here on Bonanza using the Chat With Seller function.

We leave feedback to all buyers after fulfilling orders, so please remember to leave us feedback as well after you receive your items. Please contact us to discuss anything that you may find negative or you were not happy or satisfied with before leaving us negative feedback so we can try to work it out. Our customers satisfaction is very important to us.

We do not stock all of the items that we have for sale. Many are ordered at the time you place your order thru our distributors and manufacturer’s. There may be times when an item may be out of stock, and inventory can sometimes be beyond our control due to the popularity of some items. In that case, your money will be refunded, and we will contact you once that item is again available for purchase. Items at times may also be shipped directly to you thru our distributors or manufacturer’s.

Official website: www.midwestfamilyjewelry.com


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Shipping policy

Shipping: All orders are processed after cleared payment and usually shipped within 7 to 10 Business Days; however, there may be times that a popular item may be back ordered. In this case you will be notified and have the option of waiting for the item to come back into stock or receiving a full refund of your purchase price. You will also be notified of any delay in shipping. Please remember some items may be shipped directly from the manufacturer or the distributors we contract with.

If your order is a “Special Order”, shipping can take up to two weeks, depending on the season and how long it takes for the manufacturer to make your item for you. (Remember “Special Order” items are non-returnable and non-refundable, since they have been custom made for you).

Tracking: When your item is shipped, you will be notified and provided with a tracking number. Please remember, you will be kept notified of the status of your order, delays, problems, or back ordered items.

**If you need an item right away contact us about expedited shipping at the time you place your order. (Expedited shipping charges will apply and be extra). Most orders are shipped by USPS Priority Mail (3 to 5 days) after receiving cleared payment, and after the item is received by us thru our manufacturer. We stock certain popular items, but do not stock all items we offer for sale, and they are ordered thru the manufacturer at the time of receiving your cleared payment.

Item are usually shipped within 7 to 10 business days.

Return policy

Full refund available within 30 days

Return Policy – We stand behind every purchase with our Guarantee Of 100% Satisfaction. If you are not completely satisfied with any item you order, we will either replace it or provide you with a full product refund within 30 days of your order, excluding original shipping and handling charges & return shipping charges. You must notify me within 10 days of receipt of your item with your intent to return it and obtain a return authorization or your return will not be accepted. All items returned must be in new, unused condition in original manufacturer’s packaging. Credit will be issued on the returned item for the original purchase price only. (We are not responsible for Return shipping cost).

Please read item description for more specific information on Returns. Always contact us prior to returning an item at returns@diamondstarjewelry.com or diamondstjewelry@aol.com before returning an item for further instructions and the Return Shipping Address and if needed a Return Authorization Number. Once the item is received, your refund will be processed minus Original and Return Shipping Charges. If item was paid through Paypal, it will be refunded through Paypal. Any item returned after 30 Days will not be accepted and returned to you.

Custom sized rings or any “special order” item that has been specifically sized or made for you is non-returnable & non-exchangeable.

All items marked “Limited Quantities” or “Special” and “available while supplies last” are also non-returnable.

Miscellaneous details

About Us:
Welcome to Diamond Star Jewelry where beautiful jewelry is just a click away. Now you can instantly choose from thousands of elegant new looks and traditional favorites…Jewelry designed to suit your individual style, hand set with breathtaking sapphires and rubies, diamonds and CZ’s, as well as vibrant gemstones in every color of the rainbow. And, our exclusive online showcase brings you all the latest jewelry fashions before they appear in stores, at incredible savings you can’t find anywhere else. New items are added on a daily basis. You’ll never know what you will find in our store.
Keep checking back often for more new & exciting new items.

Diamond Star Jewelry has access to top quality products at a fraction of the price. We pride ourselves in only offering the very best when it comes to quality, value and style. As demand has risen for quality jewelry products, Diamond Star Jewelry has answered the call. Our products are provided to us directly from our wonderful manufacturers & distributors. High prices have been eliminated and quality standards raised by going through state of the art production facilities. With our market presence, we have the ability to provide only the best directly to you at the lowest prices.

Diamond Star Jewelry is a strong believer in Communication, and we feel that Communication is the key to a successful business partnership and that is the way we like to run our business. I will always communicate with you about your order, your order status, problems with back orders and shipping. Customer Satisfaction has been the backbone of our success.
Your repeat business and referral is our ultimate goal, so your satisfaction is of utmost importance to us.
Please give us the chance to fix any problems before leaving any negative feedback for us. We do not mind communication or emails, and we want our customers to be happy. If you are not happy with your purchase please let us know so that we can work things out!
Your feedback is very very important to us. It lets us know that your item has been received by you and that you are happy.

If you need to contact us for any reason please feel free to email us at diamondstjewelry@aol.com. Please reference the Item # in your email. We will respond to most emails within 24 – 48 hours and will make every effort to address all inquiries, issues or concerns as thoroughly as possible.
If you would wish to call us, you may do so at 319-855-5930.

Our Return Policy is easy – 100% Guarantee on every item with a 30 Day Return Policy. Always contact us prior to returning an item at diamondstjewelry@aol.com before returning an item for further instructions and the Return Shipping Address. Once the item is received by us, your refund will be processed minus Original and Return Shipping Charges. (Please read our Return Policy in our FAQ section). You must contact us within 10 days after you receive your item to let us know you wish to return it and for a return authorization or your return will not be accepted.
Please remember all special orders, custom orders and custom sized merchandise is non-returnable & non-exchangeable. These items have been custom made or custom sized for you and therefore are not returnable. Items marked as Final Sale or Special Sale are also non-returnable.
If your item is out of stock, you can choose to wait for the item to come back into stock, or request a refund of your total purchase price.
Also, if you are looking for a specific or hard to find item, please feel free to contact us with your request. We have access to over 140,000 jewelry items and other items for your consideration and deal with many manufacturers & distributors and we will be happy to help you find what you are looking for.

Occasionally we will offer other items other than jewelry to our website that we feel are great gift ideas. We may offer items such as Candles, Home Decor Items, Outdoor Garden Items, Figurines, Gift Baskets, and other great gift giving ideas for every occasion. We will also be adding Specials on special holidays such as Mother’s Day, Father’s Day, Christmas, Easter, etc.

A Little About Me:
I started selling on the internet more than 8 years ago around the holidays and am loving what I do. I love helping people find great prices on great products. When they write to me and tell me how much they enjoy the products and how satisfied they are, it makes me feel good inside. I also currently sell on another auction site. I hope to gain many valued customers here as I have there.
As far as me….I am a mom of 5 wonderful children who keep me busy each and every day. I started selling on line to make extra money for my family, never knowing I would enjoy it this much. I love interacting with people and developing friendships. I hope to do that you.

Ordering:
If you need an item right away contact us about expedited shipping. Most orders are shipped by USPS Priority Mail (5 to 7 days) after receiving cleared payment, or after the item is received by us thru our manufacturer.
Item are usually shipped within 7 to 10 business days. There may be times items will ship to you directly from our distributors or manufacturer’s.

*We do not stock all of the items that we have for sale. Many are ordered at the time you place your order thru our distributors and manufacturer’s. There may be times when an item may be out of stock, and inventory can sometimes be beyond our control due to the popularity of some items. In that case, your money will be refunded, and we will contact you once that item is again available for purchase. Items at times may also be shipped directly to you thru our distributors or manufacturer’s.

*Please note, we are not one of those big online merchants, we are a small family-run online jeweler. We take pride and really care about making you happy. To insure that you feel that you are getting “more than your money’s worth”, we keep our costs low by keeping our overhead low. When you do find the need to call, you will be speaking to a member of our family. If we aren’t here to take your call or chat with you, leave us a message or send us an email and we will get back to you right away, usually within 24 hours!

We also sell Avon and are Avon reps so if you love Avon as much as we do, you can contact us for any Avon items you may be looking for or would like to order.

We are approved re-sellers for the following Branded & Licensed Collections
. 1928
. Amore L Vita
. Arms of Love
. Brilliant Embers
. Cheryl M
. Chisel
. Dainty Designs
. Diamond Fascination
. Diego Massimo
. Disney
. Downtown Abbey
. Edward Mirell
. Emma Grace
. Inverness
. Hello Kitty
. Jacqueline Kennedy
. Just Like Mommy
. Kelly Waters
. Leslie’s
. Light Moissanite
. Luxury Giftware by Jere
. Majestik
. Nightfall
. LogoArt
. Petra Azar
. Precious Moments
. Reflection Beads
. Sentimental Expressions by Debra Birdoes
. Shey Couture
. Silver Notes
. Spirit by Chelsea Taylor
. Stackable Expressions
. Sterling Shimmer
. Symbols of Faith
. Tattooed Steel
. True Origin
. Vatican
. Wedding Bands USA
. White Ice
. Whitenight
. Zippo

Have a great day & Thank You for shopping with us!

*Please note – Due to the fact that we sell on various platforms and our own website, items can at times become sold out and out of stock at the time of your purchase. In this case you will be refunded in full and contacted once the item is back in stock. Thank you

Seller coupons & discounts

Shipping discount: Items after first shipped at flat $3.00 Free shipping on orders over $100.00

Seller badges

Voted in EcommerceBytes 2019 survey 50th Sale 2-year Bonanzler Customer Marketing Customers Voted in EcommerceBytes 2018 survey Perfect Attendance Inventorious Brand Builder Webstore Wiz Customized Widget Wizard
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