Booth overview

Discover authentic luxury at DIVINE LUXE — designer fashion, bags, and accessories, shipped worldwide from Europe with fast and secure delivery.

Shipping policy

Shipping Policy

1. Reliable Shipping from Europe Orders are dispatched from our European logistics hubs. We use reliable standard shipping services to ensure your items arrive safely and securely.

2. Estimated Delivery Times (Business Days)

USA & Canada: 5–10 business days

Europe (EU): 3–7 business days

UK & Switzerland: 5–9 business days

Asia & Australia: 7–12 business days

Rest of the World: 10–15 business days Note: Delivery times include order processing and transit.

3. Tax & Duty-Free Shipping (DDP) to the USA For our customers in the United States, all orders are shipped via DDP (Delivered Duty Paid).

No Surprise Fees: All import duties and taxes are pre-paid by us.

Final Price: The price you pay at checkout is the final total.

4. EU Member States Orders delivered within the European Union are always free from customs duties and import taxes.

5. Worldwide Free Shipping We are proud to offer Free Standard Shipping to all customers globally.

6. Import Duties & Taxes For customers located outside of the United States and the European Union, please be aware that any applicable import duties, taxes, or customs fees are the sole responsibility of the buyer.

7. Tracking A tracking number will be provided as soon as your order is dispatched, allowing you to monitor the progress of your shipment until it reaches your doorstep.

Return policy

1.Return Period

We accept returns within 14 days from the date you received your order. If 14 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging, including all brand boxes, dust bags, and authenticity cards.
All original brand tags and security seals must remain attached and intact. If a security seal or tag is removed, the return will be rejected.

3. Return Shipping & Costs

Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Designated Carriers: For security and tracking purposes, returns must be sent via a trackable premium courier service (UPS, FedEx, or DHL). We cannot accept returns sent via national postal services (e.g., USPS, Royal Mail, Japan Post).
Risk of Loss: We recommend using a shipping service with insurance. DIVINE LUXE is not responsible for items lost or damaged during return transit.

4. How to Initiate a Return

Please do not send your purchase back to the manufacturer or the original shipping address without prior authorization.

To initiate a return, please follow these steps:

Contact our support team with your order number and the reason for return.
Once authorized, we will provide you with the correct return warehouse address in Europe.
Ship the item and provide us with the tracking number.

5. Inspection and Refunds

Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Rejected Returns: If the item is found to be used, damaged, or missing tags, the return will be rejected, and the item will be sent back to you at your expense.

6. Exchanges

We only replace items if they are defective or damaged. Since our inventory moves quickly, we recommend returning your original item for a refund and placing a new order for the desired item.

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

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