Decorotika's Feedback on Bonanza

Seller response:
Dear customer, we sell what we advertise. The product photos are original. Photos may have slightly different colors due to studio environment. However full product description, including dimensions, are provided on the product page. As a customer, you should have read the description first before placing your order. It is your mistake not to check the product dimensions. On the other hand, the bookcase is designed for small and standard books. 9? × 10? or larger books may not fit. Do you think it is right to leave critical and misleading comment without checking the product dimensions first?! We believe it is not. However we tolerate your comment and hope our future customers will read and check the product description and dimensions before placing an order. Thanks.

Seller response:
Dear customer, we would like to thank you for your purchase and feedback. There was system error that did not notify us about the status of your order. After you contacted with us we checked and found out that the product was out of stock by the time you placed your order. Therefore we refunded your money. We apologize for the inconvenience.

Seller response:
Dear customer, we are really sorry for the damage and inconvenience. Unfortunately, products may get damaged during the shipment. In such case, we usually send a new product, if it is not available we refund your money. We appreciate your patience and understanding.

Seller response:
Dear customer, we would like to thank you for your purchase and feedback. On the other hand we feel sorry that you are not satisfied with our product. No matte what you wrote about our product we respect your views. However we kindly reiterate that the quality and materials used in our products are the same as mentioned in the product description. Nevertheless, we will consider your feedback to improve our products and sales management performance.