Centers of client service

A.We guarantee that all our details, as indicated in their descriptions. We aspire to 100% satisfaction of clients from every sale we complete
We load during 1-4 working days since your order will be confirmed.
B. If a detail you got defective, please, contact with us during 7 days from a date you got a parcel.
We will return money or to do replacement for you.

If you have some questions, please, contact with us first of all. We will try with might and main, to help you, while you will not be satisfied. We hope sincerely, that you can test a glorious purchase in our shop. For internet-orders, please,
Write to us to address of [email protected] with reference to the number of order or number of account-invoice.
On any questions or questions by e-mail – [email protected]

Returns
Our policy lasts 14 days from the day of the delivery. If 14 days have gone by since the delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A 5% fee will be deducted from your total amount and not be refunded. This fee will cover re-stocking, handling and credit card fees.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Customs Duties And Taxes.
When ordering from Alenkiy Shop , you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Boundless Shop has no control over these charges, nor can predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and you will receive instruction where to send your items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to our warehouse. The exact address will be sent by email after contacting us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a free shipping discount and/or a refund, the cost of Shipping and/or return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $85, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.