WARNING:
We ship every day Monday - Friday in our timezone GMT+2. All deliveries take place within one working day after received/confirmed payment. All items are located and sent from Bulgaria.
We carefully pack all orders and if possible use ecologically & environmentally friendly packing.
We try to satisfy the demands of all our customers and offer, up to your country, 2 or 3 different shipping options: Economy (slowest/cheapest), Standard (balanced) & Express (fastest/most expensive). Please note the estiminated shipping time by country and postal service due our experience below:
ECONOMY:
Europe: usually 10 - 15 working days.
USA, Hong Kong, Singapur, Israel: usually 25 - 30 working days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 25 - 50 working days
STANDARD (Tracked):
Europe: usually 5 - 10 working days.
USA, Hong Kong, Singapur, Israel: usually 15 - 25 working days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 20 - 45 working days
MONEY-BACK GUARANTEE & RETURNS:
We hope you will love your purchase, however if you need to return it, our policy lasts 30 days.
In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
Please note!
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Please make sure the product is unopened, unused and the seals fully intact.
- It must also be in the original packaging and you have to send it back bevor we can issue a replacement or refund.
- If the returned product complies with the above rules we will process the refund.
- If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
- Before returning any product please contact us using messaging system.