Last weekend I experienced an issue with Bonanza’s postage-buying system, and I was unable to purchase labels. A serious issue, as I had customers waiting on items. So I sent an email to support, and instead got an answer to a completely different question, which was how to cancel a label.
Then the other day I was trying to find the live chat feature and couldn’t, so I emailed support again and was told Bonanza doesn’t even have live chat. This despite this very page on their website.
https://www.bonanza.com/site_help/general/live_support_chat
Both times, it was “Keith.” If Bonanza is looking to cut some support jobs, I’d say he’s your first round draft pick.
|
InfocomShoppe Reputation: 57 See InfocomShoppe's booth |
Yes, Keith is most likely AI Keith.
Read between the lines – unannounced cuts in staffing, increased charges, over-excited announcements from the [URL removed] problems in B-sville.
|
LillianThomas Reputation: 14 See LillianThomas' booth |
1 Comment
All help for this site is now AI, and it doesn’t help at all. Look at the address the emails are coming from if you get a response back. The responses come from bonanza zendesk dot com and it’s all AI driven. It’s very sad, because in the past when you had a problem Bonanza’s help personnel used to respond very quickly, were friendly, and very helpful.
Meanwhile, the non-helpful AI “agents” lists their title as “Happiness Producer.” Ha!
|
ToysofAnotherTime Reputation: 42 See ToysofAnotherTime's booth |
1 Comment
It’s AI and I had to argue with it for like 6 emails one time to get an answer because it kept answering unrelated questions as well.
|
Thank_You_Cards Reputation: 260 See Thank_You_Cards' booth |
2 Comments
yes, Keith is a bot…I have been unable to list items for 12 WEEKS…I have 8,000 items on reserve and 48 items under review…UNDER REVIEW FOR WHAT…THEY ARE FREAKING BASEBALL CARDS…every Sunday I elevate the problem and KEITH dutifully states they are working on it…site is a pitiful waste
|
cheepseetz Reputation: 36 See cheepseetz's booth |
Sadly, the site is incompetent for sure.
|
UnifyRetailStore Reputation: 100 See UnifyRetailStore's booth |
Viewed: 623 times
Asked: about 1 month ago
Latest response: 30 days ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
4 Comments