How do you delete an item if it is in someone's cart?

I sold an item on eBay and tried to delete it from Bonanza but I get a message that I cannot delete it because, “either it has been sold or it is in someone’s cart.” It has not been sold on this site so I have to assume it is in someone’s cart. So how do I get rid of it?

asked 25 days ago

2 Comments

ToysFromAttic July 12, 2020

Kathy507, this is from the help section. I’m new here but hope it might help you.

ToysFromAttic July 12, 2020

Deleting items on an individual basis If you have just a few items, you can visit your “Selling > Add or edit items” page and click the “More” link on the tool bar above the item you want to delete, then click the “Delete Listing” link from the menu that appears.

1 Answer

This is an official Bonanza response.

Hello Kathy507

We are sorry to hear about this concern.

By default, we keep your items synchronized between your eBay and Bonanza stores over time.

When an item is removed from your eBay store (because it is sold, was delisted, expired, etc), we can remove it from your Bonanza store automatically so you only sell merchandise that’s in stock. Note that if you set the listing to “Out of Stock” status on eBay, it will not be automatically removed from your Bonanza account since that is still an active state on eBay. You must manually delete “Out of Stock” listings from your Bonanza account, or move them to “Reserved” status. Here is additional information from our Help pages: “All about the eBay Importer”
https://support.bonanza.com/hc/en-us/articles/360001111052-All-About-the-eBay-Importer

“How do I delete items from my booth?”
https://support.bonanza.com/hc/en-us/articles/360001101071-How-do-I-delete-items-from-my-booth-

If you need additional support please email our support team and they will be glad to assist you further. Contact us at support@bonanza.com

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered 24 days ago

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