Shipping policy

In SL Precious, we prioritize secure, timely delivery to ensure your legacy pieces arrive safely and beautifully.
? Shipping Carrier Selection — SL Precious
To ensure every SL Precious piece arrives securely and promptly, we carefully select shipping carriers based on order value and destination:
• Standard Orders are shipped via reliable carriers such as DHL eCommerce or UPS Ground, offering dependable service and tracking.
• High-Value Orders (including legacy-tier bundles or certified gemstone sets) are upgraded to premium express carriers like FedEx Priority or DHL Express, with full insurance and expedited delivery.
This tiered approach enables us to strike a balance between speed, security, and cost efficiency — while ensuring that your jewelry is always handled with care.
Regardless of carrier, every shipment includes:
• Tracking and insurance
• Protective, collector-grade packaging
• Transparent updates from dispatch to delivery
If you have a preferred carrier or special delivery request, feel free to reach out before checkout — we’re happy to accommodate whenever possible.
Processing Time
Orders are typically processed within 1–3 business days. Custom or limited-edition items may require additional handling time, which will be clearly communicated at checkout.
Estimated Delivery Times
• United States: 3–7 business days
• International: 5–14 business days, depending on destination and customs clearance
Shipping Fees
Shipping costs are calculated at checkout based on destination, weight, and carrier rates. Free shipping may apply to select bundles or promotional offers.
Tracking & Assurance
All shipments include tracking numbers and are insured for their full value. You’ll receive tracking details via email once your order is dispatched.
Customs & Duties
International buyers are responsible for any applicable customs duties or import taxes. SL Precious provides accurate documentation to facilitate smooth clearance.
Packaging
Each item is packaged in collector-grade presentation boxes with protective wrapping to preserve its integrity and symbolism.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately. We’ll work with our shipping partners to resolve the issue and ensure your satisfaction.

Return policy

At SL Precious, we honor the uniqueness and legacy of each piece. To maintain quality and collector trust, our return and exchange policy is thoughtfully structured:
Eligibility
• Some items are final sale and not eligible for return, exchange, or refund. These include limited-edition, custom, or spiritually attuned pieces.
• Eligible items may be returned or exchanged within 7 to 14 days of delivery, depending on the product category.
Approval Process
• All returns or exchanges require prior confirmation and acceptance by SL Precious.
• Once approved, we will determine whether a refund or exchange is most appropriate based on item condition, availability, and collector value.
Return Shipping
• Return shipping fees are the responsibility of the customer.
• Items must be securely packaged and shipped with tracking and insurance.
Execution
• Only after SL Precious confirms acceptance and receives the returned item in acceptable condition will a refund or exchange be processed.
Condition Requirements
• Items must be unused, in original packaging, and accompanied by any certificates or documentation provided at purchase.
Exceptions
• Items damaged due to misuse, wear, or unauthorized alterations are not eligible for return or exchange.
We’re committed to ensuring every transaction reflects clarity, fairness, and respect for the legacy each piece carries.

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

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