Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

Our Orders ship our warehouse 7-10 days after cleared payment most all order get shipped out 5-7 days or sooner. If you have any questions please email us

What are the shipping rates?
We offer FREE SHIPPING to the US

Additional Shipping Details

Items are usually shipped within 1-7 days after your order is placed.
Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Tracking information provided when available, usually within 24 hours of shipment.

What’s Included?

Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 10 to 15 business days.
You must provide us with a valid bill to and ship to phone number when placing your order, as most carriers will need to schedule the delivery with you.
Shipping Times

Most of our orders are shipped within 1-7 days. Tracking information is posted within 24 hours of shipment. Most of our orders arrive within 3 – 5 business days. For larger items, Please allow up to 15 business days for your item to arrive.

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally?

We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.

Order Tracking

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.

Can I track my order?

We post tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.

If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?

NO : Please wait the 15 business day period prior to contacting us.

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
If you believe that we shipped and charged your credit card and a product is missing, please contact us here Contact Us.
I received a product missing parts

If you have received a product with missing parts, please contact us here Contact Us.

I received the wrong product

If you have received the wrong product, please contact us here Contact Us.

Billing & Payment

What payment methods do you offer?

We accept Visa, MasterCard and American Express.
GOOGLE CHECKOUT ON MOST ORDERS WE DO NOT TAKE PAYPAL
Please be sure to provide your exact billing address and telephone number—the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We never bill for credit card service fees.
We are currently unable to process any credit cards that are issued or billed outside of the United States.
You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Security Policy for more information.
When will my credit card be charged?
We bill you when you place your order.

Do I have to pay sales tax?
We charge 7.5% sales tax for orders shipped to Illinois only. Sales tax WE WILL EMAIL YOU A NEW INVOICE WITH TAX ADDED ON checkout on both product(s) and shipping costs.

Return policy

Refunds available: See booth/item description for details

Return Policy
We proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item. Do not ship anything back till we provide you an RMA and a return shipping address.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. Please contact us.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

No Exchanges

Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.

RETURNS – Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.

Booth fans

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

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