Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

WHEN WILL MY ORDER SHIP?

Because we want you to be able to select the perfect product type, color and size to complement each of your favorite designs, your items will be printed after you order them. Your order is hand-printed by real humans. The printing process takes 2 to 3 business days before we ship it to you. Some items will be shipped separately, and may take a bit longer due to the printing process. (For example, pillows and totes may take longer to print and will ship separately). Other items that are shipped separately include posters, mugs, stickers, and socks. All items are packaged separately to insure they arrive in good order.

WHAT SHIPPING OPTIONS DO YOU OFFER?

Depending where you are we ship differently.

US standard domestic shipping takes 7 to 12 business days (2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship).
International shipping takes 2 to 3 weeks (including 2 to 3 business days for us to print by hand).
Expedited shipping – Do you offer faster shipping options? For US shipments, yes we do!

WILL I BE RESPONSIBLE FOR EXTRA SHIPPING FEES?

Depending on your country, you may owe duties, taxes, or import fees in addition to our shipping rates, which only cover the transit cost of the products. Sorry, we can’t change your government’s laws!

WHAT SHIPPING PROVIDERS DO YOU USE?

DHL/USP in the U.S.
DHL Internationally

WHERE CAN I FIND A TRACKING LINK?

You should have received an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.

If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support:

Chat with us on Monday through Friday from 10am to 9pm EST and on Saturdays and Sundays from 1pm to 5pm EST.
Email anytime and we will get back to you within one business day.

WHY DOES MY TRACKING LINK SAY “UNAVAILABLE” WHEN I CLICK ON IT?

Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process. If you’ve been waiting more than 2 business days, contact our customer support.

DO YOU SHIP TO MILITARY BASES?

Yes! Please note that shipping to military bases may take up to 4-6 weeks (including 2-3 business days for us to print by hand).

WHY DIDN’T I RECEIVE MY ORDER?

Oh no! If you placed an ordering shipping to the US more than 10 days ago or an international order more than 30 days ago, contact customer support immediately and we will take care of that for you right away.

Return policy

Replacement product available within 30 days

EASY EXCHANGES
We made our exchange policy as easy as possible! Within 30 days of your original order date, if you need a different size, color or style, please email us. Include your original order number, email address and name on the order as well as the details of the item(s) you wish to exchange, and the reason you would like to make the exchange. We will have your item reprinted and shipped to you as quickly as possible.

REPLACEMENT ORDERS
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 5 business days for any of the following reasons:

You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by UPS, USPS
You can contact us to get a replacement! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.

CHANGES TO ORDERS NOT YET SHIPPED
If your order has not already processed, click on your electronic receipt you received from us to edit your shipping address, size, or color of your item. If your order has processed, email with us so we can assist you further. If your order has already shipped, weve got you covered with our super easy return / exchange policy.

CANCELLATIONS

Changed you mind after youve ordered? Do you need to cancel the order? We can help you with that! Contact us through email we be more than happy to help you with the issue. We will issue your refund back to your original form of payment within 5 business days.

RETURNS

If you receive an item you are not completely satisfied with, please email us any time day or night. Our customer service team is happy to help answer any questions you may have regarding your return. Depending on your preference, we will work with you to quickly issue a replacement order issue or refund back to your original form of payment within 5 business days.

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

Seller badges

1st Sale Inventorious Great Attendance 3-year Bonanzler
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