Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

Shipping & Delivery

How much will shipping cost?
Shipping will vary based on the product(s) you purchased. Prior to you submitting and completing your order, you will be notified of all shipping charges.

I placed an order today. When will my new items arrive?
Orders are shipped from our warehouse within 7-14 business days of placing the order. Orders that ship via UPS Ground arrive within 5-7 business days from the shipment date.

Why can’t you ship to PO Boxes?
We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 1-973-707-8396 or via email at sales@avarietyofgifts.com

Return policy

Refunds available: See booth/item description for details

Returns

If you are unsatisfied with something you bought from us, you may send it back, usually within 14 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled or modified, made to order, or excluded for return by the manufacturer. When shipping is included in the product price, such as those marked “Free Shipping”, actual shipping costs would be deducted from your refund. Also, some of our products carry a restocking fee which would be deducted from your refund. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.

You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).

Returning a Purchase

• Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an “RA Number,” a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.

• Wrap the package carefully. All returned products must be in their original condition and packaging.

• Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.

• It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit. • Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear the card you used.

• Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.

• All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, 15% restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications.

If you have any questions about whether a product can be returned, please contact us before ordering.

Damage & Missing Parts

Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.

Suspected or Actual Damage

If Shipped by Truck Freight or White Glove

• Write “Package Damaged” when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.

• If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves. • If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer’s defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

Seller badges

Voted in EcommerceBytes 2018 survey Customer Marketing Customers 5-year Bonanzler Party of 10 Widget Wizard 10,000 Pageviews Customized 100th Sale Voted in EcommerceBytes 2015 survey Inventorious Great Attendance 1st Sale
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