Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

With more than 40 years in business, 911Costume is the number one online costume store anywhere. Our goal is to deliver superior personalized service and prompt attention to your needs. We offer a full range of products and services to our customers. Choose us and see why we stand out above the rest. Quality and affordability are two words that are usually never seen in the same sentence. At 911Costume we can provide you with both of these key features within our services and products.

Shipping policy

THERE IS A 20% RESTOCKING FEE ON ALL RETURNS, SHIPPING IS NON-REFUNDABLE

Orders placed at our Bonanza store will be shipped at our discretion either USPS FIRST CLASS MAIL, USPS mail, UPS Mail Innovations or UPS Ground AT OUR DISCRETION.

TYPICAL DELIVERY ARRIVES WITHIN 4-5 BUSINESS DAYS, UPS GROUND TAKES 5-6 BUSINESS DAYS. DO NOT INCLUDE DAY ITEM IS SHIPPED
UNITED STATES DOMESTIC SHIPPING ONLY
All orders will be shipped Monday thru Friday within 48 hours of being placed whenever possible. There is no shipping on Saturday, Sunday, or Holidays, please allow time for this when ordering.
We will continue to expedite shipments every day as late as possible.

Return policy

Partial refund available within 30 days

THERE IS A 20% RESTOCKING FEE ON ALL RETURNS, SHIPPING IS NON-REFUNDABLE
In addition, all shipping costs are non-refundable and if you received free shipping on your order the cost to ship the item to you will be deducted from your refund.
SORRY WE DO NOT SUPPLY RETURN LABELS
WE DO NOT SUPPLY RETURN LABELS, YOU WILL FIND ANYONE WHO DOES CHARGES YOU FOR THE RETURN SHIPPING BEFORE REFUNDING YOU. THERE IS A 20% RESTOCKING FEE ON ALL RETURNS, WE ALLOW RETURNS ON ITEMS POSTMARKED WITHIN 14 DAYS OF RECEIPT OF ITEM. ALL ITEMS BEING RETURNED MUST BE IN ORIGINAL PACKAGE UNUSED TO QUALIFY FOR RETURN CREDIT. SHIPPING IS NON REFUNDABLE. MAKE UP, TIGHTS, UNDER GARMENTS OF ANY TYPE MUST BE UNOPENED TO QUALIFY FOR RETURN.
SEND RETURNS TO:
911Costume
40 Beharrell St Unit 3
West Concord, MA 01742

Return Authorization Form can be found here: http://www.911buycostume.com/Pages/infopage/ReturnAuth.htm
Size Exchange Form can be found here: http://www.911buycostume.com/Pages/infopage/Size_Exchange.htm

Featured in hand-picked lists

Ideas To Spark Your XMAS!, Glam Gal, Memorial Day i>

Seller coupons & discounts

Shipping discount: Items after first shipped each discounted $4.99 Shipping weights of all items added together for savings.

Seller badges

5-year Bonanzler 2000th Sale Customer Marketing Customers 10,000 Pageviews Customized Party of 10 Voted in EcommerceBytes 2016 survey Perfect Attendance Voted in EcommerceBytes 2015 survey Inventorious
Spinner

You may adjust your notification preferences at any time

Minimum 6 characters; at least one number and one capital letter

If you become a seller on Bonanza, this information will become part of your public profile