Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

(RESTRICTIONS MAY APPLY READ CAREFULLY)

Under normal circumstances, we do our best to ship most verified orders within 24-48 hours (except orders placed on weekend) after receiving your payment. Please, allow up to 14 business days for delivery especially during peak seasons and severe weather conditions.
All orders are subject to a 24 hour verification delay while we confirm your billing information with your financial institution. This is a necessary precaution to protect our customers from credit card fraud and identity theft. To avoid delay, please ensure that the billing address and phone number you provided matches what is on file with your financial institution.
We cannot ship orders on Saturdays and Sundays. Any order placed on Saturdays, Sundays or on a national holiday will be shipped on the next business day.
On rare occasions we may face unforeseen delays shipping your order (i.e. large order volumes, weather conditions or circumstances beyond our control). We will notify you by phone or email if we determine your order will not ship by the time frame as stated.
We reserve the right to restrict shipments to within the Continental U.S currently. All orders must be placed with a residential or business ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed. Any orders with shipping addresses outside the Continental U.S. will not be processed.
At this time we do not accommodate expedited shipping requests.
We will notify you via phone or email of any delays in shipping your order by the last promised shipping date if your order has been delayed. We will advise you the new estimated shipping day or you may contact us to cancel the unshipped portion of your order.
For your protection, your order may be diverted to order verification. As part of the verification, we will notify you via email or phone within 72 hours. If you do not contact us back within 72 hours we may cancel your order and promptly issue a full refund.
During checkout, you will be asked to provide a “Ship To” address (if different from “Bill To”) to where the package will be delivered. If this information is not available, your order will be on hold while we contact you and obtain the necessary information to process your order.
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores.
We are committed to process your order quickly; therefore there is a short period of time in which you may cancel your order. You may cancel an order at any time prior to processing. Unfortunately, we are not able to cancel orders once they have been shipped.
If you refuse a delivery, miss your delivery appointment(s), provided inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.
In order to return merchandise, you must obtain an RMA number from our customer service department. Credit will not be issued on returns without an RMA.
Please email support@urbanogle.com with your refund request. The RMA number with return instructions will be sent to you.
All returns are for refund only. Replacement product must be ordered again as a new order.
If you are not completely satisfied with your purchase, you may return any unopened merchandise (except skincare, hair care and cosmetic items due to health reasons. Please make your selections carefully.) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Sometimes tracking may be untraceable. If package is lost, stolen, or refused/undeliverable/returned to sender, a credit cannot be issued until the package is received back in our warehouse. If the package is not received, no credit will be issued.
If your package is returned marked as “refused”, “unclaimed”, or “undeliverable”, you will be refunded minus original shipping. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Return labels may be issued per our discretion, but label cost will be deducted from the refund. In case return labels denied, customers will not receive a return label and will be responsible for the return shipping.
Note: Credit will not be issued until returned merchandise is delivered back to us. Returns take some time to process; therefore, credits can take up to 15 business days from the date the item is delivered back. We are not responsible for any package that is not returned to us and credits will not be issued.

Return policy

Full refund available within 30 days

Seller coupons & discounts

Shipping discount: Items after first shipped at flat $1.00

Seller badges

10,000 Pageviews 3-year Bonanzler 1st Sale Inventorious Great Attendance
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