Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Rlalighting.com sell more than 100k items.
Call us (888)752-5448 and ask us about the deal of the days.

Specializing in home décor since 2007 and introducing the next age of e-commerce innovation.
As a family owned business operating out of New Jersey, we patiently and gradually grew by our own bootstraps, competing against powerful and well-backed online operations.

Over the past decade, we have carefully molded our business philosophy to fit and adapt to the continuous evolution of customer needs, demands and trends. Our newly launched brand, Rlalighting.com , harnesses our longstanding capabilities (broad product offering, highly competitive prices and strong commitment to customer service) and combines them with the inspiration derived of curated event and the opportunities embedded in our unique loyalty program. We are truly committed to achieving our main objective of being the best e-commerce company in the field of home décor.

Shipping policy

We ship to all USA States (with the exclusion of Alaska and Hawaii islands) & Canada.

Do you ship to PO Address?

Unfortunately, we do not ship to PO Address. Please provide a supplemental address for shipment if this is the case.

How much does shipping cost?

We offer FREE standard shipping over $99 via UPS ground on all orders over $49. (exclusion items apply).

Expedited 2nd Day and Next Day shipping available for additional cost. (please contact our sales department for assistance).

How does the shipping process work?

Shortly after an order is placed, you will receive a confirmation email from our customer support department, notifying you that your order has been received. You will receive a second email once your order is shipped, along with a tracking number for your items.

Return policy

Full refund available within 30 days

Returns

While we’re positive you will love your new item, you are welcome to return it to us within 30 days of purchase for a full refund, subtracting the original freight charges, return shipping of items and a 6% processing fee. For a list of brands that qualify for FREE returns, please see below:

Elk Lighting, Dimond Lighting, Cornerstone, Sterling Industries, Lazy Susan, Crystorama Lighting, Livex, Elegant Lighting, Trans Globe, Maxim, ET2, Hinkley, Nuvo.

Retun Policy

For all items marked “Risk Free Returns” the following policies apply:

Please contact support@rlalighting.com for assistance to receive a Return Merchandise Authorization (RMA).Upon receipt of the RMA and call-tag with pre-paid return label, please return item(s) and include all original packing materials, manuals and accessories to avoid any additional fees. Please provide a copy of the RMA and place the RMA number on the shipped package. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.

For all other items the following return policies apply:

Items must be returned with all original papers, parts, associated pieces and in the original packaging. Returned items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for submitting proof of tracking package in an email to support@rlalighting.com. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the merchandise .Please call our customer support department in advance for a Return Authorization. Returns will not be accepted without a Return Merchandise Authorization.

Restocking Fees

A restocking fee of 25%, plus round trip shipping from our warehouse will be collected on returns. We will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.

Cancellation Policy

All order not already shipped can be canceled risk-free. Please contact us immediately at (888)752-5448 or email us at support@rlalighting.com to cancel your order. Any order cancelled prior to shipment of merchandise are subjected to Return Policy Procedures and applicable fees.

Refunds

Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse. Once confirmed, you will be issued the refund you are due, deducting any applicable fees or handling charges.

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact the shipping carrier within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our phone number (888)752-5448, noting what was damaged, so that we can assist you immediately, and expedite the shipping of a new item right away.

Miscellaneous details

Contact Us For Best Price!!

Featured in hand-picked lists

Sage Advise

Seller coupons & discounts

Shipping discount: Free shipping on orders over $49.00

Seller badges

5-year Bonanzler 50th Sale 100,000 Pageviews Party of 5 Great Attendance Inventorious
Close modal window
New user signup information
Spinner

You may adjust your notification preferences at any time

Minimum 6 characters; at least one number and one capital letter

If you become a seller on Bonanza, this information will become part of your public profile