Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Party Zone USA is a leading online retailer of party supplies, birthday supplies, and other party products. Our goal is to make it as easy as possible for busy parents and others to host memorable parties that are fun, easy, and affordable. We know how hectic our lives can get with children, jobs, family, and day to day life, so we want to make your party planning as simple as possible.

Our vast inventory of party themes allows our guests to choose from a variety of fun party topics. From themed party supplies, costumes, pinatas, party favors and more for boys, girls and adults, you should conveniently be able to find everything you’re looking for in just a few easy clicks.

At Party Zone USA, we place a premium on stocking quality products along with providing the absolute best service to our customers. All of our products are chosen with that emphasis on quality. Whether you’re having a small gathering or a large function we are here to help you have a successful party.

We aim to exceed our customer’s expectations by:

- Charging reasonable shipping and handling rates
- Shipping orders quickly – ALL items we sell are in stock
- Keeping our customers well informed of the status of their orders
- Orders are packaged and shipped from our warehouse extremely fast. In most cases orders will ship the next business day.

Over the years we have worked very hard to develop and maintain a reputation for providing 1st-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.

We hope that you find shopping with Party Zone USA is a fun and enjoyable experience. We pride ourselves on our high level of customer service. We want to help you make your celebration a memorable one.

Our mission is to provide the best products and service possible,
we treat our customers the way we would expect to be treated.

We welcome your comments and suggestions.

Contact Information

By Email:

By Mail:

Party Zone USA
Customer Service Department
7452 Broadview Rd. #316
Parma OH 44134

Shipping policy

When should I expect to receive my order?
That depends on the shipping option you select when you checkout. Please allow 1 business day for processing your order. Please refer to the shipping charts below for approximate transit times.

Approximate USA Transit Times: (Lower 48 States) Shipping Method

Transit Time*
USPS 1st Class Mail 2-6 Business Days*
USPS Priority Mail 2-4 Business Days*
USPS Parcel Select 5-9 Business Days*
USPS Express Mail * 1-2 Business Days
FedEx/UPS Ground Delivery 2-6 Business Days*

  • These are approximate transit times for shipments within the contiguous (lower 48) United States – additional transit time may be required due to situations beyond our control, including but not limited to: inclement weather and natural or man-made disasters. Orders are shipped from zip code 44134.

Business days include Monday through Friday, excluding weekends and holidays. The day that your order ships and Saturdays, Sundays and holidays are not considered transit days or delivery days. Alaska, Hawaii, Puerto Rico and the outlying U.S.Territory Islands may require an additional day(s). NON-RUSH ORDERS do not have a guaranteed delivery date – these are delivery estimates based on our experience to addresses within the contiguous 48 states.

  • Packages that are shipped by USPS Express Mail, FedEx Express, FedEx 2 Day & UPS Air require a signature at time of delivery. Most USPS Express Mail package are delivered the next business day after being shipped, however overnight shipping is not available to all locations.

For shipping to areas not within the contiguous 48 states we recommend that you choose USPS Priority Mail or USPS Express Mail since Parcel Select and 1st Class Mail greatly adds to the delivery time.

Please note: If we are shipping to Alaska, Hawaii, Puerto Rico, Guam and other outlying U.S.Territory Islands and you choose Parcel Select as your shipping option, it may take up to 3-6 weeks for your order to arrive

Overnight, 2 Day and 3 Day Rush Delivery Options**
All Rush Delivery Options will require a signature at the time of delivery. Rush Delivery Options are only available to physical adresses (no PO Boxes) within the 48 contiguous states. Rush Delivery Options to addresses not in the 48 contiguous states are not guaranteed. Rush Deliveries are delivered M-F excluding holidays.

Return policy

Refunds available: See booth/item description for details

We take pride in carrying high quality items that we feel you will be pleased with. If you are not satisfied with your item(s), please send an email by visiting our Contact Us page within 48 hours of receiving your item(s) to request a Return Merchandise Authorization number (RMA). To better serve your concerns, also include the reason for the return.

Returned items must be postmarked within 3 business days of receiving the RMA. Merchandise must be in the original, undamaged and unopened packaging. You will be refunded the purchase price of the item. The original shipping charge will not be refunded. You are also responsible for the return shipping cost. Items that are returned to us in used or in unsellable condition will be donated to charity and will not receive a credit. Returns received back to our warehouse 20 days or more after the date that the RMA was issued will not receive any type of credit.

Party Zone USA is not be responsible for items that are lost or damaged during shipping. The buyer assumes all responsibility in shipping the items back. It is recommended that all returns be shipped back with a delivery confirmation and insurance.

Items not accepted for return:

- Headwear including hats, headbands, etc.
- Bowling shirts
- Food service items including stadium cups
- Cake top decorations
- Piñata filler and piñata accessory pack
- Edible items
- Balloons and balloon weights
- Themed party lights
- Custom printed items including banners
- Personalized items
- Inflatable centerpieces and inflatable party favors/toys
- Seasonal party supplies such as graduation and holiday items
- Clearance and/or special order items
- Large quantities that must be special ordered
- Case quantity piñatas must return the complete case for a refund, partial cases will not be accepted

Items purchased as a party package cannot be returned separately. The complete party package must be returned to receive credit.

All returns, refused, undeliverable and unclaimed shipments will be charged a 10% restocking fee in addition to inbound and out bound shipping charges. Any package that requires an address correction after order has been shipped due to customer providing the wrong information will incur an address correction fee of $18.00.

Please include your name and order number when sending your return to ensure proper credit. Clearly mark the RMA number on the outside of the package and send to:

Party Zone USA
Attention: Return Department
7452 Broadview Rd. #316
Parma OH 44134

Please allow up to 2 weeks for all credits to be posted.

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Seller coupons & discounts

Combined item discount: 5% off w/ $59.00 spent

Shipping discount: Shipping weights of all items added together for savings.

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