Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Eternally Yours has a goal of making it possible for every customer, on every budget, to be able to find the dress of their dreams, and afford to get that dress. We do not want any customer disappointed because they could not find the perfect prom dress, bridesmaid dress, cocktail or special event dress in a price range that they could afford.

We cater to women who want to feel special for their day. Our goal is simple, we provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our prices are lower than our competitors and the big chain stores, and since you are ordering a custom, handmade gown, there are no expensive alterations on top of the price of the dress. Our Replicas offer women an affordable alternative.

We will do everything we can to help you find the prom dress, homecoming dress, graduation dress, cocktail or special event dress you need, at a price that you will find affordable.

We want our customers happy, and we will do whatever we can to make them that way. That means we keep a great selection so that our customers have plenty of choices, and we strive to have interesting, and original articles in our lines of prom dresses, homecoming dresses, cocktail, and special event dresses.

Where are you located?

We are not a store. The reason that our prices are so low is that we do not have the overhead of a bridal shop. We are online only, that is the reason we have great prices.

Thank You For Supporting a Small Company
As always we would like to thank you for your support. We wouldn’t be around without your continued support.

- Marina & Chris

“We are an Authorized Elegance by Carbonneau Retailer”.

Product pictures not solely owned by Eternally Yours may be subject to copyright by the owner and only serve as a product reference.

Shipping policy

Whether you choose a standard size or give us your custom measurements, all our dresses and tuxedos/dress suits are personally tailored for you from scratch. We treat each dress with special care and dedication. Approximately, It will take 18-25 days for you to receive the dress after order confirmation. We can only promise the above time period, not an exact date, thank you for your understanding.

Please check below for detailed information:

Total delivery time is composed of three parts.

Part 1: Order Confirmation: 1 days
This is the time that we confirm the order details (including the product information, shipping address and payment details). So please read carefully about the instructions before you place your order to make sure you have input the correct information in full so that we could process your order instantly.

Part 2: Dress-Making Time: 12-15 days*
This is the time to tailor your dress by our professional dressmakers based on the size and fabric information you provide in your order.

Part 3: Shipping Time: 5-10 days
This is the time that it takes for the dresses to be shipping by the couriers to your address, in most cases it will take approximately 5-10 days.

Totally it will take approximately 18-25 days for you to get the dresses you ordered after you place your order.

Please choose “Rush Delivery” if you want to receive your dress within 10-17 days.

How is the dress shipped?

Your finished dress will be sent in a box, inside-out (to protect the beading), well wrapped in a plastic bag to protect it from water and dirt. The package will be dropped at your front door!

We try our best to provide you the most reliable of shipping service. But sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance.

Which shipping should I choose?

Economy – within 45 days
The tailoring period: 12-15 days, express time 8-17 days
Standard – within 35 days
The tailoring period: 12-15 days, express time 6-11 days
Expedited – within 25 days
The tailoring period: 12-15 days, express time 3-5 days

A.The dress should be finished in 10-25 days. During a special holiday like National Holiday, the shipping time will be a little longer.

B.The shipping time is based on shipping method. It will take 3-4 working days

for UPS, DHL, FEDEX, 7-10 working days for EMS, TNT.

C.Free shipping refers to DHL and Fedex

Return policy

Refunds available: See booth/item description for details

We accept the return dress on special conditions.

We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake.

We can’t accept returns on following condition:
a. Special Orders – dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.
b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock.
c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself – We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

If you don’t like the size, color or quality of the dress you received, you may return it according to our Return & Exchange Policy. Please refer to Return & Exchange Policy for the detail attentions and steps to return your dress if needed. If you don’t like the style of the dress received, we are afraid that we have no control and responsibility over your personal taste to the style after you received the dress. Please DO choose the right style you want before ordering.

Before ordering, we advise you to go to your local dress shop to try some styles and find one style perfectly fit for your figure. Then choose the same or similar style shown on our website. These suggestions will help you to choose your favorite style suitable for your own figure feature.

Submit a return request within 5 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

Once approved, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) and provide tracking number to us within 7 business days once you have received the form.

Once received , your return will be processed within 24 hours, then you will receive your money back within 20 days, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

NOTE: All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

Miscellaneous details

Please Read before You Order:
The price is just for the dress itself, any accessory in the photos is not included.

The price doesn’t include any customs tax, if there is tax,it should be afforded by the buyer.

Any dress can be custom made in your own measurements and in the colors from the color chart.

Slight color difference might exist,we can not guarantee the real dress color will be exactly same as the pictures online. And we don’t accept the compliant of color difference.

Warm Tips: Because of our topmost quality and service. Images displayed on the site are only for your reference. Product pictures not solely owned by Eternally Yours and may be subject to copyright by the owner and only serve as product reference.

Seller coupons & discounts

Shipping discount: Items after first shipped at flat $2.00 Shipping weights of all items added together for savings. Free shipping on orders over $399.00

Seller badges

4-year Bonanzler Voted in EcommerceBytes 2019 survey 1st Webstore Sale Brand Builder Webstore Wiz Voted in EcommerceBytes 2018 survey 50th Sale 10,000 Pageviews Customer Marketing Customers SEO Superstar Voted in EcommerceBytes 2017 survey Party of 10 Widget Wizard Customized Inventorious Perfect Attendance
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