Booth Details, Discounts, and Policies  Return to booth

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Booth overview

Information about COVID-19
_____________________________

Firstly, we just want to say that love always wins…We don’t know what happened to you at the other end of internet. We are together with you.

We have been back working as normal since Feb. and never stop accepting orders. The processing time is just faster than before. Actually our processing time is around 7-10 business days per piece, and now 5-7 business days. We just hope to work harder to have our buyers get them ASAP.

Yes, the standard shipping time is actually much longer than before. The usual international shipping time is 10 business days, but now would lead around 4 weeks. Accordingly the shipping costs rise much higher suddenly. But we don’t want to mark up the shipping costs, and willing to cover it by ourselves. Just suggest please place order as earlier as possible to make good preparation. If you need the item for any deadline, please let us know.

And finally, I think there are more questions in this situation when you want to place order, so just don’t be shy. Please contact us. Our email is [email protected] We would reply to all the emails within 24 hours.

Hope you all well…

Best wishes,

Dressromantic
Apr. 2020

To all of dearests,

“Real generosity toward the future lies in giving all to the present.” It’s our store’s slogan. We design and make every piece for our customers. We take item pictures by ourselves. We package every order and ship them out. We always pursue perfect, unique and passionate.

We set up in 2015, and we’re professional in tulle and lace items, which are made by most experienced tailors and have served the outfits for many weddings already. We connected deeply with fabric factory so that we would keep providing stunning new items. We also develop more gowns and wedding accessories this year, including bridal veils and waist band. We are very confident that we would make our store better and better. Please stay tuned for us.

Although many areas in the world are affected by corona-virus, we have headed into the busy wedding season of the year, please place your order as early as you can in this situation. The standard shipping time would be taken longer around 5-8 days than usual for US, GB, AU, CA. And for most of European countries, the shipping time would be taken longer than 10-15 days. Anyway, If you need it for special date or deadline, please contact us by email, we’d very love to offer the suggestion.

You can also check our website: www.dressromantic.com
Pinterest: Dressromantic
Instagram: @dressromantic

If you have any problem or inquiry, just contact us with [email protected]

FYI and Thanks a lot!

Dressromantic

To be original….

Updated on Mar. 16th. 2020

Shipping policy

Standard shipping time in COVID-19

  • Considering many customers tell us that they’re concerning if the shipping time would be affected by corona-virus, we just keep up the information about the standard shipping service here. With checking the shipping time data in April and the shipping agency’s feedback, the current situation for shipping time as below.

US: around 3-6 weeks. It actually take much longer time than usual. Please place order as earlier as you can.
UK / AU / CA: around 2-5 weeks. It actually take much longer time than usual. Please place order as earlier than usual.
Asia: 1 week delay than normal.
Europe: around 2-3 weeks. The shipping time is gradually back normal.
Other countries: around 2-3 weeks.

All the above information for your consideration. If the shipping time can’t meet your expectation, suggest you consider the expedited shipping service, which is much faster than usual.

  • Basically speaking, expedited shipping service is unavailable currently, because the shipping costs has been rised around USD60-USD100. If you can take it, please contact us by email ([email protected]).

All the best,

Updated on May.9th. 2020


  • International Standard shipping service:
    - Worldwide supported.
    - Air mail with a registered tracking number. You can track the status on the internet.
    - It will usually take 10 business days to arrive. For peak season, it may take longer around 20 days. All the packages could be tracked on the below websites with the tracking number. If you don’t know how to track your package, please just let us know. We’d love to help track it.

Tracking website:
- https://www.17track.net/en
- https://www.sf-express.com/us/en/dynamic_function/waybill/#search/bill-number/
(this link is only for tracking number with “SF” beginning. )

  • Expedited shipping service:
    - TNT/ DHL / FedEx
    - The expedited Shipping time is around 3-5 days with in-depth item tracking number.
    - Kindly noted that the expedited shipping service in the shipping methods, which doesn’t take the processing time into calculation.If you are note sure if you want to choose expedited shipping service, please contact us for assistance. We’d love to help.
  • Free shipping service:
    - We only offer international standard shipping service. If you request a expedited shipping service, you need to pay additional shipping costs.

FYI and Thanks,

Dressromantic
Email: [email protected]

Return policy

Partial refund available within 30 days

Return and Exchange Available:

- Available time: 30 days since the date the package is delivered.

- the shipping costs for return and reship are paid by buyer and we will ship the new item to buyer ASAP and offer shipping tracking number by email.

- If you think the item is wrong size or severe quality problem (color / fabric), please contact and send photos to us within 3 days. We would check immediately to find a solution together with you ASAP. Please attention about the timeline, otherwise, you have to take full responsibility for this case.

- If the item is damaged on transit or package is broken, please contact us and send the photos to us within 3 days. We would apply for compensation with shipping agency immediately. Please attention about the timeline, otherwise, you have to take full responsibility for this case.

- Customized orders no return and exchange except the serious quality problem. Please contact us for solution by email.

- Batch order no return and exchange only if bad quality or damaged items. Please contact us for solution by email once your receive the items within 5 days.

Return and refund Available:

- Available time: 30 days since the date the package is delivered.

- the shipping costs for return are paid by buyer and we would send the refund after we receive the package and check that the item is still perfect situation. The return amount is the item amount cutting the shipping costs. For free shipping items, we would calculate the actual shipping costs.

- If you think the item is wrong size or severe quality problem (color / fabric), please contact and send photos to us within 3 days. We would check immediately to find a solution together with you ASAP. Please attention about the timeline, otherwise, you have to take full responsibility for this case.

- If the item is damaged on transit or package is broken, please contact us and send the photos to us within 3 days. We would apply for compensation with shipping agency immediately. Please attention about the timeline, otherwise, you have to take full responsibility for this case.

- Customized orders no return and refund except the serious quality problem. Please consider carefully for your purchase. If you need any inquiry or assistance, please don’t hesitate to contact us. We’d love to help.

- Batch order (over 3 pieces) no return and refund except the serious quality problem. Please contact us for solution by email.

We reserve all the right for the final explanation. Any problem about our shop’s return policy, please just let us know. Our email address: [email protected]

Enjoy your web-shopping:-)

Seller coupons & discounts

Combined item discount: $10.00 off w/ $100.00 spent

Shipping discount: Free shipping on orders over $20.00

Seller badges

500th Webstore Sale 3-year Bonanzler Inventorious 1500th Sale Customer Marketing Customers Brand Builder Webstore Wiz 10,000 Pageviews Perfect Attendance SEO Superstar Customized
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