Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy ships to the continental US States only.

Shipping carrier is determined based on item weight, total order weight and destination as follows:
• Orders weighing less than 16lbs – USPS Priority, with exceptions
• Orders weighing between 16lbs and 250lbs – UPS Ground
• Orders weighting between 250lbs and 700lbs – a Customer Service representative will contact you after placing an order in case it needs to ship LTL; otherwise – UPS Ground
• Orders over 700lbs – LTL (less-than-truckload)

NOTE: If an order of any weight contains one or more items with individual weight more than 70lbs the order is to ship LTL, please see below for further details on LTL shipments.

Return policy

Full refund available for DOAs

Refund/Return Policy

If you want to make a return, please make sure to contact us within 30 days of receiving the package to receive authorization and instructions. In case of a damaged or partial delivery, you have to contact us within 7 days of order receipt. Once you have received an authorization, the item/s should be delivered back to our return center within 14 days. All items must be in unused and unaltered condition. To contact us, please call us directly at (800) 657-1303 or send us an e-mail at One of our customer service representatives will contact you and will review your order.

The following return policy must be followed, to receive any type of a refund:

1. You need to contact Customer Service within 30 days after receipt of order if you wish to return or exchange the product (7 days in case of damaged or partial delivery). 2. Customer Service has to approve your return and send you a Return Merchandise Authorization. 3. You need to return your batteries with your original invoice and RMA included in the package. All RMA forms sent from our Customer Service department, expire 7 business days after receipt. 4. After you return your item/s to our warehouse and we verify their quality, we can then refund your account with the product purchase price. Shipping cost is non-refundable. 5. Customer is responsible for return shipping costs. 6. Once a RMA is requested, but the process is not completed, reserves the rights to deem any warranty requests. 7. Orders for special items and deals and non-stock products will be subject to a 20% restocking fee.

If you did contact our Customer Service department within 30 days after your receipt and you did return your package during the next 14 days (a 2-week period), we will refund your account with the amount you paid for the product. Please, note you will need to cover the shipping cost for the return.

It is customer’s responsibility to verify dimensions and specifications of a battery prior to placing an order.

If we did send you the wrong battery size, will cover the shipping cost (both ways) and will send you the right replacement for free.

If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one.

We do not grant any refund if you return your package without our approval or contact us later than this 30-day period. Please do not return merchandise to our remittance address. We accept returns only when the return policy described above is followed. offers only brand new, factory fresh batteries.

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

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