Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Return policy

Refunds available: See booth/item description for details

RETURNS – NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 14 days from purchase (45 days exchange policy). We will gladly accept all returns for a 100% refund within the 14 days, but customer must incur shipping expenses back to us. Any expedited shipping charges will not be credited. Returned items must include the actual certificate of authenticity and be in original sale condition with their appropriate boxes. We credit the credit card used for the original purchase or can give you store credit. Please call us at 914-873-4500 to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper for reimbursement.

DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. We’re sorry, but there can be no exceptions to this as these are our terms. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN’T replace the item at no charge. Please call us at 914-873-4500 for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier’s deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.

Booth fans

Seller coupons & discounts

Shipping discount: Items after first shipped at flat $1.00 Shipping weights of all items added together for savings.

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