Resources for Sellers affected by Wildfires

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There have been multiple fires in the western United States that have left destruction and devastation in their paths. 94 large fires have burned 4.6 million acres. More than 30,000 firefighters and support personnel are assigned to incidents across the country. Evacuation orders remain in effect for communities near 36 large fires in the West.

 

Many Bonanza sellers have been impacted by these fires, as well as by recent hurricanes, so first and foremost we'd like to extend our condolences to those struggling throughout this time. Our thoughts are with you and we are hoping for safety for you and your loved ones.  

We'd also like to offer some resources for sellers who understandably might not be able to keep up with their booths for the time being. There are many options available for you: 

Place your booth on vacation. 

If you'd like your booth to be temporarily offline, Bonanza offers a "Vacation mode" feature that will automatically set all listings to "Reserved" status while you are unavailable to fulfill orders. Visit your Booth settings from the Selling dropdown in the upper lefthand corner of any page and set "Booth currently on vacation" to "Yes." You can leave an optional note to buyers who visit your booth while it is on vacation mode. Be sure to save your changes. All items will be set to "Reserved" status.

Place individual item listings on hold.

When viewing a listing while logged into your seller account, you will see a link to "Reserve item" just under the listing title in the top-right corner of the page. Click the link to set that individual item to "Reserved" status. You can also visit the Batch Editor and select the items you wish to reserve. Set the status to "Reserved" using the "Set Status" dropdown in the toolbox at the top of the page and apply your changes.

Add a notice to your shipping information.

If you'd like to stay open but will be delayed in sending out items, you can update your shipping information on the Shipping & Returns page of your Booth Settings. You can also add a notice to the beginning of each item listing by visiting the "Text Editing" section of the Batch Editor. Adding a note about the delay can help you keep your business running during this time and keep buyer expectations in check.

Contact Support

We are hoping for a quick recovery to all those affected by these devastating wildfires. If you are in need of assistance or have any questions, please don't hesitate to contact support@bonanza.com or visit the Help Center.

TurboTraffic Raffle Winners

In last week's blog, everyone who commented had their name entered into a drawing for a free TurboTraffic pack. We drew five names with the Wheel of Names random name picker. We will send the five winners an email to let them know the TurboTraffic pack will be applied to their booth along with personalized suggestions to optimize its use.

Here are our 5 lucky winners:

AND since we had such a large number of entries, we added another five winners!

Thank you to everyone who entered, and congrats to the winners!


26 responses to Resources for Sellers affected by Wildfires

  • KrystalDragon says:
    09/15/20 at 14:07:19

    Thank you for the head’s up about the fires, we are not affected here, there isn’t enough to burn! Product will go out within 2 days of order unless dealing with a holiday, then it will go out the first open day after said holiday.

    BonanzaShelly says in response:
    09/15/20 at 17:11:44

    Hi KrystalDragon, so glad to hear that you are doing well there in Arizona. Sounds like you have a great shipping policy.

  • buyzjewelry says:
    09/15/20 at 14:34:53

    This idea may be good for those of us living on the east coast during our noreasters as well. Thanks bonanza

    BonanzaShelly says in response:
    09/15/20 at 17:46:30

    Yes, absolutely, buyzjewelry! Thanks for your comment and take care!

  • watfordleather says:
    09/15/20 at 15:36:58

    Congratulations to Winners.

    BonanzaShelly says in response:
    09/15/20 at 17:49:02

    Thanks, watfordleather, and to all that entered the raffle. We’ll have to do another one around the holidays!

  • Thriftyhands says:
    09/15/20 at 15:44:44

    I feel sorry for those who are affected by the fires and coved 19. We are the Bonanza family and should be able to lend a helping hand to those in need.

    BonanzaGreg says in response:
    09/15/20 at 18:38:55

    Thriftyhands, thank you for choosing to be here with us! We couldn’t agree more with your post. Bonanza is more than a marketplace, we’re a community – and we’re willing to help anyway we can, as we’re a small, west coast business also. Per Shelly’s message, if you need help, please reach out to us ASAP. Thank you Thriftyhands!

  • RonTees says:
    09/15/20 at 16:50:45

    At this time we are still doing shipping, but the CA fires have caused heavy smoke in NO Nevada area. So far Fernley, NV is smoke affected. All of our car swaps/race tracks have closed down, so this will be the worst year for us ever. ronclaussentees.com

    BonanzaShelly says in response:
    09/16/20 at 07:36:50

    I’m sorry to hear about the heavy smoke in your area, RonTees. Hope conditions improve soon. Take care!

  • LisasTreasures4U says:
    09/15/20 at 16:51:23

    Thank you Bonanza Team for all you do. Prayers for all those affected by the Wildfires.

    BonanzaShelly says in response:
    09/16/20 at 07:49:31

    Thank you so much, LisasTreasures4U!

  • ooak says:
    09/15/20 at 17:24:07

    GOD BLESS YOU FOR CARING !

    BonanzaShelly says in response:
    09/16/20 at 07:51:07

    Thank you, ooak!

  • Ahmed_M_AbuKhedeir says:
    09/15/20 at 18:31:01

    Bonanza is fantastic
    But if our products are from China, will this event delay the delivery of the item to the required place?

    BonanzaShelly says in response:
    09/16/20 at 07:56:36

    Hi Ahmed_M_AbuKhedeir! Be sure to get tracking on orders sent, in case there is an issue getting the item to the delivery area.

  • LifestyleRemedies says:
    09/15/20 at 21:55:53

    Speaking as a person greatly affected, three years ago, by similar fires I find this very thoughtful and in line with the community spirit of Bonanza. Thanks :)

    BonanzaShelly says in response:
    09/16/20 at 08:07:06

    I hope you have recovered well from the earlier fires. Take care, LifestyleRemedies!

  • Figenix says:
    09/15/20 at 22:37:24

    I feel sorry for those who are affected by the fires. We are the Bonanza family and should be able to lend a helping hand to those in need.

    BonanzaShelly says in response:
    09/16/20 at 08:07:50

    Absolutely, Figenix! Thanks!

  • naoual_loukili says:
    09/16/20 at 04:10:48

    perfect

  • SpaceAgeAntiques says:
    09/16/20 at 09:12:27

    Best wishes to all affected by the fires. Not starting off the new decade all that great. We’ll get through all of this.

    BonanzaGreg says in response:
    09/16/20 at 14:51:57

    Thank you SpaceAgeAntiques, hopefully the decade is “all downhill from here!”

  • Nordstromsauto says:
    09/17/20 at 07:17:32

    Congratulations to the raffle winners, make good use of the turbo traffic, its a really good tool to get eyes on your booth. Make sure that your inventory is up to date and accurate as well. For those affected by the fires and in need of parts to get your car moving away from the danger, we are offering a coupon for 5% off in our booth for those affected by the wildfires…stay safe!

    BonanzaShelly says in response:
    09/17/20 at 09:57:36

    Hi Brian thanks so much for providing some tips plus a coupon for those affected by the wildfires.Take care!


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