Getting Positive Feedback

image of bullhorn, notepad, speech bubble

In the last two blogs, we talked about transparency and communication. Today, let's talk about feedback.

Simply sending your customer a reminder to leave feedback is an option, but there’s a better way to bring it to their attention. Instead of contacting a customer out of the blue and telling them how valuable it is for you to receive feedback, start a conversation about them. Your priority should be ensuring your customer is satisfied. Let “asking for feedback” be an afterthought. If your customer is already satisfied with your product, it will feel natural to end the interaction with a link to provide feedback or a review.

When a buyer leaves feedback - whether good or bad - you should thank them for taking the time to rate the experience. If the feedback is negative, ask how you can improve in the future, then be sure to follow through and make those changes. Many sellers wish to just get their bad feedback removed from the site, rather than identifying where the breakdown was in the process and then adjusting as necessary to avoid bad feedback in the future. Being proactive about your customer experience will be beneficial to your business in the long run.

Similarly, take a look at the type of questions you receive from buyers. Any common questions about specific products or booth policies could indicate that you’re not communicating fully or that your transparency isn’t where it should be. Commit to constantly improving your business based on what you hear from buyers throughout the entire selling process.

With our Customer Marketing Tool, keeping track of feedback and rewarding it accordingly is easy. If you receive positive feedback, you could offer that buyer a coupon to come back soon. If you receive negative feedback, you could offer that buyer a coupon as an apology for their unfavorable experience.

image of five star feedback

Providing an extraordinary experience for your customers is essential to running a successful business. 70% of buying experiences are based on how the customer feels they are being treated, proving how important it is to follow through with great customer service from start to finish. Being transparent with your customers, communicating thoroughly, and improving your business based on buyer feedback are all little ways to go the extra mile.


28 responses to Getting Positive Feedback

  • antivirusspecialist says:
    10/27/20 at 19:21:34

    Great Suggestion. Thanks

    BonanzaShelly says in response:
    10/28/20 at 05:22:58

    You’re welcome, antivirusspecialist!

  • Inosha says:
    10/27/20 at 20:50:11

    Thanks for the valuable informations

    BonanzaShelly says in response:
    10/28/20 at 05:23:21

    You’re welcome. So glad you found it helpful, Inosha!

  • Artify_Jewel says:
    10/27/20 at 21:31:43

    Let me be the first to say thank you. I am fairly new at selling on Bonanza. I resell Art and Jewelry. With the sale of 2 paintings I have yet to receive any feedback, good or bad. It’s a bit discouraging but I have worked very hard to collect and research the items I have for sale and I am not giving up. At some point I will have feedback and I welcome the good with the bad. I’m hoping that buyers will become more comfortable with giving their suggestions and reviews, for all of us Bonanza sellers. Even if it is given and not posted for public view and only takes a brief moment of time, you have to feel comfortable sharing your thoughts and opinions with people you don’t know. I plan on being here for the long haul. I have integrity and I am an honest person.
    I hope I didn’t get too far off track. I look forward to reading your next blog.

    BonanzaShelly says in response:
    10/28/20 at 08:33:29

    Hi Artify_Jewel! So good to hear that you are enjoying selling on Bonanza, we are happy to have you here! You didn’t get too far off track at all, it sounds like you are a very dedicated seller.

  • moradnader says:
    10/27/20 at 22:58:59

    good

    BonanzaShelly says in response:
    10/28/20 at 08:37:28

    Thanks moradnader!

  • AndreAlaran says:
    10/27/20 at 23:08:44

    Excelent tip. Thank u very much

    BonanzaShelly says in response:
    10/28/20 at 08:47:47

    You’re very welcome, AndreAlaran!

  • TVpart_house_store2 says:
    10/28/20 at 00:51:01

    Thank you

    BonanzaJudy says in response:
    10/28/20 at 13:46:44

    HI TVpart_house_store2

    You are so welcome!

  • varietyforyou_56 says:
    10/28/20 at 01:45:55

    Thank you for this great valueable knowledge. If you don’t mind visiting my booth & see whether it’s tranperency enough. Still no sales yet.thanks in advance

    BonanzaShelly says in response:
    10/29/20 at 08:10:25

    Hi varietyforyou_56, it looks like your booth is set up well!

  • VaivG says:
    10/28/20 at 03:42:38

    Thanks for the sharing information with us.

    BonanzaJudy says in response:
    10/28/20 at 08:50:47

    HI VaivG

    Most welcome!!! Glad you enjoyed the info!

  • jackiel1942 says:
    10/28/20 at 06:45:20

    A very “positive” article with excellent advise! Thanks!

    BonanzaJudy says in response:
    10/28/20 at 08:51:14

    HI Jackie1942,

    Most welcome! So glad you found the info helpful!

  • UniversityR says:
    10/28/20 at 08:47:46

    Usually I never comment on blogs but your article is so convincing that I never stop myself to say something about it. You’re doing a great job Man,Keep it up. check my blogs.

    http://universityresult.in/

    BonanzaJudy says in response:
    10/28/20 at 08:51:53

    Hi, UniversityR,

    Thank you ever so much! So glad you found the information helpful!

  • naoual_loukili says:
    10/28/20 at 11:51:41

    thank you so much

    BonanzaJudy says in response:
    10/28/20 at 13:49:30

    HI naoual_loukili

    And you are most welcome!

  • AtoZoutlet says:
    10/28/20 at 18:58:39

    Thanks for shearing extra tips to run smoothly our business.

    BonanzaShelly says in response:
    10/29/20 at 08:06:10

    You’re so welcome, AtoZoutlet!

  • silverdiamondjewels says:
    10/29/20 at 00:25:34

    good

    BonanzaShelly says in response:
    10/29/20 at 08:06:33

    Glad to hear it! Thanks, silverdiamondjewels!

  • Belalmohtady says:
    10/29/20 at 02:55:20

    Thanks

    BonanzaShelly says in response:
    10/29/20 at 08:06:50

    Welcome, Belalmohtady!


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