Simply put, we are one of the fastest moving, fastest growing sites in person-to-person ecommerce. Our growth has been driven exclusively through word-of-mouth referrals, good press, and a quality-first customer support team. Since launching in late 2008, we have grown to over 3+ million monthly visitors and over 20 million items posted for sale. In February 2014 Bonanza was chosen as the #1 Preferred Marketplace (over eBay and Amazon) in the annual "Sellers Choice" awards on Ecommercebytes. Our Customer Support team was recently recognized by Zendesk as one of the top performers in support volume and satisfaction and was used as a benchmark in their quarterly report. We are now seeking to add a new member to the crack support team that has made this growth possible.
Bonanza has gotten to where it is today by obsessing over customer experience. We are serious about putting our customer first and consistently creating a top-notch support experience. We believe that every message sent to our support team is an opportunity for us to have a conversation with our customer, and leave them feeling happy. And we believe there is nothing more powerful than giving a customer timely and accurate answers when they need them most.